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Frequently Asked Questions

Got questions? We have answers. If you are an expert in red light therapy or a beginner, we are here for you every step of the way. 

Our mission is to inspire healthy habits and wellness practices so you can feel your best every day. When our founder Jake was sick with Lyme disease, he turned to light therapy. When he saw the benefits, he found a team of engineers and experts to make a low-cost, highly effective red light therapy device so that everyone could bring the power of light to their own homes. 

Today, Vital Red Light is one of the world’s most trusted manufacturers of premium red and near-infrared light therapy devices. Our devices are being used by thousands of individuals across the world to improve their health in the comfort of their own homes. Professional athletes, medical professionals (dermatologists, chiropractors, sports medicine, aestheticians), top beauty professionals, and world-class gyms & health clinics all trust Vital Red Light as their source for red light therapy devices. 

Vital Red Light therapy devices are designed so that anybody can experience professional red light treatments in the comfort of their own home. Light therapy is a natural, drug-free way to fight inflammation, accelerate recovery, improve your skin, and much more. 

All Vital Red Light therapy devices are backed by clinical science, are 3rd party tested, have the lowest EMF output, and are guaranteed to be effective. 

Yes, Vital Red Light therapy has been extensively researched and tested, demonstrating its effectiveness in improving skin health, reducing pain and inflammation, enhancing physical performance, and more. This clinically-proven therapy is safe and does not rely on harmful substances or procedures.

Vital Red Light is the most powerful and affordable red light therapy device on the market today. We believe that the benefits of red light therapy should be able to be experienced by everyone, not just high-end salons. Our panels are manufactured in an FDA-approved facility and are backed by a 2-year warranty. 

Vital Red Lights emit high irradiance (power) and a low EMF output – making the experience optimal for you. If you buy a product that is not third-party tested, medical grade, or from a cheap manufacturer (like most brands off Amazon), you may be doing more harm than good. 

We believe that we provide the best red light therapy devices on the market. Unlike other brands, our devices are independently tested, medical grade, and 3rd party verified. 

Our red light therapy devices use 5-watt LED, anti-flicker LED light technology to deliver the highest therapeutic power on the market. Our competition, on the other hand, will routinely use 2-3 watt LEDs to cut costs, resulting in longer treatment times for users. If you’re looking for a red light therapy device that is affordable, effective, and reliable, then Vital Red Light is the way to go. 

Here are the specs for the Vital Pro. 

  • Wavelengths: Red (630, 660nm) and Near Infrared (810, 850nm) 
  • Number of LEDs: 72 Premium 5-Watt Anti-Flicker LEDs 
  • Irradiance: ~126 mw/cm^2 irradiance from 12in 
  • Light Output: 360 watts 
  • Timer: 10-minute auto shut off 
  • Fans: Two high-speed and quiet fans for effective cooling 
  • Treatment Size: Half body, targeted treatment 
  • Dimensions: 12.5″ x 8.5″ 
  • Weight: 10.3 pounds 
  • Beam Angle: 30 degrees 
  • Flicker: zero flicker technology 
  • Warranty: 2 years 
  • Return Period: 30 days 

There is zero EMF from the treatment distance, and we take extra measures to keep EMF levels on the surface of the device very low. 

  • At the surface of every electronic device, there are EMFs – any company that says zero total EMF is lying. 
  • Every LED driver inside a Vital Elite is encased in aluminum, which acts as a natural shield against EMFs. 
  • Power cords are notorious for emitting EMFs. Vital Red Light actually custom-designed its power cords using 3 different manufacturing techniques to proactively minimize EMFs. 
  • Finally, these devices are cleared by FDA. With that, you actually have to pass EMF testing. One more reason to go with a device that’s passed the FDA sniff test. 

Vital Red Light complies with the strictest safety standards in the industry today. You can rest assured that all devices are ethically manufactured, contain quality materials that are environmentally friendly, and do not emit a high dosage of harmful EMFs like most of the other Red Light Therapy companies on the market. 

The recommended distance between your body and the Vital Red Light device is about 6-12 inches (15-30 centimeters) for optimal results. The duration of each session should be about 10 minutes, although you can adjust this based on your specific needs and the area being treated. It’s important to use red light therapy consistently for the best results, ideally once a day or more if targeting a specific symptomatic area 

Our prices are half because we want to make these products accessible to everyone. We are medical grade, and do not cut corners – but do not have any fancy Bluetooth or internet in our devices which cause EMF irradiation and higher prices. 

VRL FAQ.docx 

We don’t have a physical storefront; however, you can purchase our products online through our website.

The 30 day trial period starts the day your light is delivered. 

Yes, Vital Red Light uses high-quality, zero EMF, and FDA-cleared red light therapy devices that are 100% safe to use. They are designed to nourish your body from within, and they have no negative side effects.

There are generally no side effects with red light therapy with the most common complaint being tiredness or partial redness of the skin. However, it is still recommended to consult with a doctor before using it as a treatment for any medical condition and to never use it as a substitute for prescribed medical treatments. 

 

Red light therapy is generally considered safe and has very few reported side effects. Some individuals may experience mild skin redness or temporary warmth after a session, but this typically subsides within a few hours. If you experience any discomfort or persistent side effects, discontinue use and consult your healthcare provider. 

Vital red light uses therapeutic Red and Near-Infrared (NIR) wavelengths to penetrate deep into your skin and body for proven healing benefits. As your body soaks up the natural light, your mitochondria become activated in producing energy for a wide range of functions .

Red light therapy has been shown to offer a wide range of benefits, including improved skin health, reduced inflammation and pain, enhanced muscle recovery and athletic performance, and improved sleep quality. Additionally, red light therapy has been studied for its potential to treat a variety of medical conditions, including psoriasis, eczema, and chronic pain. With regular use, many people experience increased energy and an overall sense of well-being.

You can experience results as early as after the first treatment session with red light therapy. To get the most out of your Vital Red Light, consistency is key. We recommend once-daily use, although using your device 2-3 times a day may be beneficial for symptomatic areas. 

Red light therapy can be a safe and effective alternative to other treatments that use harsh chemicals or UV radiation. For example, red light therapy can replace saunas as a way to improve circulation, reduce inflammation, and promote relaxation. Unlike saunas, which can be expensive and require special installations, red light therapy devices can be used in the comfort of your own home, and are often more affordable. 

Red light therapy can generally be combined with other treatments and therapies, such as massage, chiropractic care, and physical therapy. However, it is essential to consult with a healthcare professional before combining therapies to ensure the best possible outcome and avoid potential complications.

Red light: Best for targeting the skin directly. Working on wrinkles & fine lines, balancing skin tone, and enhancing collagen production. 660nm light is able to penetrate the skin at a meaningful level that will enable skin rejuvenation and improvement of complexion. 

Near Infrared light: Can penetrate to reach deeper tissues, muscles, organs, the brain, and even bones. Near-infrared light works as an anti-inflammatory agent, enhances muscle recovery, promotes blood flow and circulation, and stimulates energy production on a cellular level. 

Using both at the same time is most beneficial because RED + NIR penetrate the body at different depths – so it’s almost like getting 2 separate sets of benefits. There is some overlap. 

A topic that comes up very often and one that is worth mentioning at the outset is the comparison of red light therapy vs. natural sunlight. Red light therapy is not a replacement for sunlight. Natural sunshine is an indispensable component of health. 

But RLT does provide the body with two of the most critical wavelengths of the sun – red and near-infrared light. These wavelengths of light are naturally emitted by the sun in the highest amounts during sunrise and sunset. Sunlight contains a broad spectrum of light – blue, UV, infrared, red, near-infrared, and more. Each of these wavelengths serves a specific purpose. As it turns out, red and near-infrared light have the unique ability to boost mitochondrial function and energy production in your cells – which leads to systemic health benefits in the body. 

Red light therapy, also known as low-level laser therapy (LLLT), is a treatment using red and near-infrared light to penetrate the layers of the skin. Red light therapy is FDA-approved and has been studied in numerous clinical trials to treat various conditions, including skin wounds, scars and wrinkles, muscle pain, arthritis, back pain, and other soft tissue injuries. 

Red light therapy was first discovered in the 1960s when scientists found that certain wavelengths of light could accelerate wound healing. However, it wasn’t until 2003 — when NASA used red light therapy to grow plants in space — that red light started gaining popularity for its therapeutic effects. Today, red light therapy is used for a wide range of health and beauty issues including anti-aging and skin rejuvenation. 

Red and near-infrared light penetrates between 8-11 millimeters into the body and can be shined on various parts of the body to modulate all the surrounding layers of skin, lymphatic pathways, and blood vessels. This type of therapy has been clinically proven to promote cellular function and stimulate healing in a wide range of conditions, from skin health and muscle recovery to joint pain relief, increased cognitive function, wound healing, hair growth, and much more. 

You can experience results as early as after the first treatment session with red light therapy. To get the most out of your Vital Red Light, consistency is key. We recommend once-daily use, although using your device 2-3 times a day may be beneficial for symptomatic areas.

Our wavelengths of light have been studied in over 500 human trials and 4,000 lab studies to date. It is backed by thousands of peer-reviewed medical studies and clinical trials that event conducted over the past few decades.

While red light therapy is generally considered safe, it is always best to consult with your healthcare provider before starting any new treatment during pregnancy. There is limited research on the effects of red light therapy on pregnant women, and it’s essential to prioritize the health and safety of both the mother and the developing baby.

Yes, red light therapy is safe for children, as it is a non-invasive and gentle treatment. However, it is essential to consult with a pediatrician or healthcare professional before starting red light therapy for your child, as they may have specific recommendations or concerns based on your child’s individual needs and health conditions.

Absolutely – it is TSA approved.

While our full light is designed for versatile use, we generally recommend against using it inside an infrared sauna. The sauna’s high temperatures and humidity may affect the performance and longevity of the device. Additionally, prolonged exposure to extreme heat could pose a risk to both the device and the user.

The Vital Charge comes with a USB-C charger, which is the required adapter for charging. You can plug the USB-C cable into a charging block, similar to the one you would use for an iPhone, and then plug it into a wall outlet.

You can become an affiliate for Vital Red Light therapy by signing up through their affiliate program link https://vitalredlight.com/affiliates/. Once you sign up, you can create a custom discount code of your choice, usually your Instagram handle, which offers a 15% discount for customers. For every sale made using your code, you will earn a commission of 12.5%. This is a great opportunity for individuals who are passionate about red light therapy and want to share its benefits with others while earning money through commissions.

Your Vital Red Light therapy device is working properly! Near-infrared light is typically near-invisible to the human eye, much like the wavelengths emitted by infrared saunas. Although you may not be able to see the wavelengths, you can still feel the benefits. 

Your Vital Red Light therapy device is working properly, even if only half of the LEDs appear to be working. The device emits both visible red light, which targets the skin, and invisible near-infrared light, which penetrates deeper tissues, muscles, organs, and bones, providing anti-inflammatory benefits, enhancing muscle recovery, promoting blood flow and circulation, and stimulating cellular energy production. 

Near-infrared light can penetrate to reach deeper tissues, muscles, organs, the brain, and even bones. It works as an anti-inflammatory agent; enhances muscle recovery; promotes blood flow and circulation; and stimulates energy production on a cellular level. 

Please try resetting your Vital Red Light device. To reset your Vital Red Light device, please do the following: 

  1. Try plugging your device into a different outlet, one that has nothing else plugged into it. 
  1. Make sure the NIR (near infrared) and red switches on the back of the device are both turned off. 
  1. Once you’ve completed 1 & 2, unplug the device completely. Then plug it back in with both switches still off, then turn them on again. 
  1. If this does not work, please send an email to support@vitalredlight.com explaining the situation 
  1. While your device is on, if you want to move it or switch outlets, please make sure that both switches on the back of the device are turned OFF before unplugging it and moving it. If you run into any issues while using your device (like if it has trouble turning back on after a session), send an email to support@vitalredlight.com explaining the situation 

Our line of Red Light Therapy panels are manufactured in an FDA-approved facility and are backed by a 2-year warranty. Vital Red Lights emit high irradiance (power) and a low EMF output – making the experience optimal for you. 

  • The Vital Charge is a versatile device that can be used on small areas like the face, hands, or feet. It’s the most affordable option in our collection, making it a great choice if you’d like to try out red light therapy before committing to buying a larger treatment panel. 
  • The Vital Pro is our most popular device for full-body treatments. It’s large enough to be comfortably used on the entire front and back of your body at once. Perfect for use in combination with a standing desk or in front of your TV, allowing you to relax while you receive your daily dose of natural light. 
  • The Vital Elite is our largest red light therapy device and is ideal for those looking for maximum coverage while they treat. This device features 172 5-watt medical-grade LEDs, which makes it ideal for multiple users at once (think couples massages or even pets). 

Yes, our devices are true medical grade (FDA class 2 device). They are manufactured in an FDA-registered facility where they also make other medical devices for companies like Thermo Fisher.

All lights come with eye protections so no need to buy it separately.

The stand for the Vital Red light is not included with your purchase by default. However, you have the option to add it to your order during the checkout process for an additional cost.

Regarding session duration, it’s essential to follow the recommended guidelines outlined in the manual. If you choose to use NIR mode for up to 40 minutes per day, ensure you’re comfortable and not straining your eyes.

Before using the red light panel on areas with surgical metal implants, we’d recommend it would be best to consult with your healthcare provider. They can provide personalized advice based on your specific situation and medical history. It’s important to ensure that using the red light therapy won’t interfere with the healing process or pose any risks related to the implants. Once you have clearance from your healthcare provider, you can safely incorporate the red light therapy into your routine. 

Some of your lights may appear to be off because they are emitting near-infrared light, which is invisible to the human eye.

Shipping information: 

All Vital Red Light orders come from our Boca Raton, FL headquarters. If you are located in the US, shipments typically arrive within 3-5 business days. Please note that these times start when your order is packed and readied for shipping. It can take several days for your orders to be packed, but we strive to package and ship all devices within 24 hours of the time the order is placed. 

For most orders, processing takes 24 hours, and shipping takes another 3-7 days for delivery, depending on the location. For international orders, please allow for 6 to 12 business days for delivery. 

If you wish to cancel your order for any reason, please email us at support@vitalredlight.com. We are happy to attempt to reroute your order, but please note that all cancellation requests are subject to reroute availability by our carrier and we might not be able to do so. We process and ship orders very quickly at Vital Red Light. In this case, you will receive your order and we will need to return it to us. Please refer to these order return instructions to begin the return and refund process.

It’s challenging running a small brand right now – and we are doing our absolute best to get you that red light that you ordered. We expect most orders to ship in 24-48 hours (sometimes longer). Please accept 5 business days for International orders. You will receive an order confirmation when your order goes through, then a couple of days later you will receive tracking. Your tracking link will update as soon as your package is picked up by UPS.

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat-fingered it and misspelled it. If you still can’t find it, please email us at support@vitalredlight.com (Order #, No Confirmation Email) please allow our team 2-4 business days to respond. But do not worry, if you placed an order — it is on the way!

If you fat-fingered your shipping address or simply made a mistake — it happens to the best of us! Email us with the subject line (Order number, shipping address) and include the correct address in the body of your email. Email us at support@vitalredlight.com

You can contact our Customer Experience Team by filling out a form on this page or by emailing us at support@vitalredlight.com. Our team will be happy to assist you with any questions, concerns, or issues you may have.

Most orders are processed within 24 hours of placement and shipping is 3-5+ days for delivery depending on your location. You will be notified via email if there is any delay in processing or shipping that would cause this timeframe to be extended. 

Please accept 5 business days for International orders. You will receive an order confirmation when your order goes through, then a couple of days later you will receive tracking. Your tracking link will update as soon as your package is picked up by UPS. 

Once your order is placed, no additional action is needed. We will notify you by email as soon as your order ships. This email will include your details, as well as personalized tracking information from the carrier.

Yes, we offer 2-day express shipping to the Lower 48 United States. Prices are shown at checkout.

Vital Red Light offers worldwide shipping! Although we don’t provide free shipping for international orders, our shipping rates are calculated at checkout based on your location and may vary slightly depending on your state or province. Vital Red Light partners with trusted global carriers such as UPS, FedEx, DHL, TNT, and others to ensure your package arrives safely. All lights are designed to work on all global electrical systems, as they automatically adapt.  To view your local shipping rates and total cost, simply add the desired lights to your shopping cart and enter your shipping information. The total will be displayed before finalizing the sale. 

Expect international shipping to take approximately 6 to 12 business days, depending on your location and customs clearance at your local post office. 

If you received an order confirmation email, your order is in our system and will be delivered. Please allow up to 24 hours for tracking information to update. If it has been more than 24 hours and your tracking has not been updated, please contact us. Sometimes the orders are shipped, but they are not scanned by UPS — so your item may be on the way, but the tracking is not up to date. 

Thank you again for shopping at Vital Red Light! If you have any questions about your order, please don’t hesitate to contact us anytime at support@vitalredlight.com 

Vital Red Light offers worldwide shipping! Although we don’t provide free shipping for international orders, our shipping rates are calculated at checkout based on your location and may vary slightly depending on your state or province. Vital Red Light partners with trusted global carriers such as UPS, FedEx, DHL, TNT, and others to ensure your package arrives safely. All lights are designed to work on all global electrical systems, as they automatically adapt. Additionally, each order is shipped with the appropriate cord/plug type for the destination country. To view your local shipping rates and total cost, simply add the desired lights to your shopping cart and enter your shipping information. The total will be displayed before finalizing the sale. 

Expect international shipping to take approximately 6 to 12 business days, depending on your location and customs clearance at your local post office. 

We offer a full 30-day return period, so you get to try out your device at no risk. We don’t charge any restocking fees. If you are unhappy with your light, send it back for a full refund. All of our products come with an automatic 2-year warranty.

We stand behind all of our products. They are built to last a lifetime. All devices come with a fully-covered 2-year (50,000 hour) warranty. If any issues arise with the panel that are not due to misuse, we are more than happy to replace or repair the panel. 

To obtain warranty service, please contact our Customer Experience Team at support@vitalredlight.com and we will respond via email to provide support. Please include your order number, as well as a description of what is wrong with your device. 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you received an incorrect or damaged item, please contact our Customer Experience Team at support@vitalredlight.com with your order number and description of the incorrect or damaged order. Please send photos or videos to support the damaged claim.

WE OFFER FREE EXCHANGES. We cover the cost to send your item back for an exchange and cover the shipping cost to get another item delivered to you. Follow the easy steps in our return portal here: https://vitalredlight.com/returns/

If the product is returned in accordance with this Return Policy, Vital Red Light will credit the original form of payment you used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified). 

You can expect a refund in the same form of payment originally used for purchase usually within 10 business days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. 

All returns are free. We will provide you with a free return label if needed.

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