Vital Red Light Returns & Exchanges Policy

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Returns & Exchanges

Satisfaction Guarantee

At Vital Red Light, we stand behind the quality and performance of our products. Your experience matters to us. That’s why we offer a risk-free 30-day money-back guarantee. If for any reason you’re not fully satisfied, you can return your device within that window for a full refund. We also provide a comprehensive 3-year warranty on all of our devices, giving you long-term peace of mind. We’re committed not just to delivering powerful, effective products, but to supporting you every step of the way.

Refunds

If the product is returned in accordance with this Return Policy, Vital Red Light will credit your original payment method used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified). You can expect your refund usually within 10 business days of receipt at our warehouse.

*Does not apply to commercial units

Exchanges

If you are unhappy with the size of your device, you can exchange or upgrade your device for another unit. Please note that if you exchange a larger unit for a smaller one, we will refund you the difference between the two devices (including the original discount code or promo code you applied). To upgrade to a larger unit, you must pay the difference between the smaller and larger devices (including the original discount code or promo code you applied). Click the button below to request an exchange.

*Does not apply to commercial units

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your device to request a return. Customers are responsible for purchasing a shipping label and returning the device back to Vital Red Light. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Please click the button below to request a refund or begin an exchange.

*Does not apply to commercial units

How Long Do I Have To Return My Vital Red Light?

All home device purchases are eligible for return for 30 days from the day you receive your order, as long as you do not violate the terms of the trial period. All commercial device sales (Premier, Ultimate, Bed) are final and not eligible for our return policy. Home devices used in a commercial setting are also not eligible for return.

What Is Your Trial Period Policy?

Unless otherwise communicated, VRL products come with a thirty (30) day trial period (the “Trial Period”) for customer satisfaction. If you are not satisfied, you may return the product in like-new condition with all original packaging, accessories, and parts at any time prior to the expiration of the Trial Period. If any part of the product or packaging is missing, we reserve the right to refuse the return or deduct such amount from the refund at our discretion. Any loss or damage to the product will void the refund. Returns must be postmarked before the end of the Trial Period. Customers are responsible for the cost of return shipping. Please visit https://returns.vitalredlight.com to initiate a return.

Can I Get A Full Refund If I Was Already Issued A Partial Refund?

If, at your request, we issue any partial refund for any reason during the 30-day Trial Period, the Trial Period will be voided. After receiving a partial refund, you are no longer eligible to return the product under the Trial Period policy.

Do You Accept International Returns?

If you are located outside of the United States and wish to return your product, you will be responsible for covering the cost of return shipping. Please note that any duties or import taxes charged at the time of purchase are non-refundable.